Refund policy

At Rose Etc., every item is created and packaged with care. Because many of our products are custom-made or fulfilled through our trusted production and supplier partners, our return and refund policy reflects the made-to-order nature of our products.

We always want you to love your purchase. If something isn’t right, we’ll do our best to make it right within the guidelines below.

Due to the custom and fulfillment-on-demand nature of our products, we do not accept returns or exchanges for:

Customers are responsible for reviewing sizing charts, product descriptions, and order details before purchasing.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this window, orders enter production or supplier processing and cannot be canceled, modified, or refunded. This applies to all print-on-demand and supplier-fulfilled items.

If your order arrives damaged, defective, misprinted, or incorrect, you must contact us within 7 days of confirmed delivery. Claims submitted after 7 days may not be eligible for replacement or refund.

To process a claim, you must provide:

Resolution type is determined based on product availability and supplier policy. We reserve the right to deny claims that do not meet documentation or time requirements.

Customers are not required to return damaged or defective items unless specifically requested. If a return is required, instructions will be provided at that time. We do not provide return labels or accept returns for non-defective items.

If tracking shows your order as Delivered, Rose Etc. is not responsible for lost or stolen packages. Customers must contact the shipping carrier directly to file a claim. We are not obligated to replace or refund orders marked as delivered.

Orders returned due to incorrect or incomplete addresses entered at checkout are not eligible for refunds. Customers are responsible for re-shipping costs if the package is returned to the sender.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your financial institution to finalize the transaction.

The following items are non-refundable under all circumstances:

For claim submissions or questions, contact:

rosetec.024@gmail.com

Please include your order number and documentation so we can assist you as quickly as possible.